The Front Desk Representative at Propel Career Academy is the first point of contact for visitors, students, and staff. This position is responsible for providing exceptional customer service, managing front office operations, and assisting with basic administrative duties. The ideal candidate will be professional, friendly, and committed to creating a welcoming environment for all who walk through our doors.

Front Desk Operations:

• Greet all visitors, students, and staff warmly and professionally.
• Answer incoming calls, respond to general inquiries, and route calls or messages to the appropriate departments.
• Maintain a clean and organized front office area.

Customer Service:

• Provide accurate information regarding vocational programs, services, and campus resources.
• Support prospective students by answering general questions and connecting them with admissions staff.
• Provide accurate information regarding all safety and training options, services, and support scheduling.
• Ensure a positive and helpful experience for all guests.

Administrative Support:

• Assist with scheduling tours, appointments, and meetings as needed.
• Maintain sign-in sheets, visitor logs, and basic filing systems.
• Help with preparing and distributing materials for information sessions and meetings.
• Support staff with special projects or event logistics as assigned.

Campus Tours & Events:

• Occasionally assist with campus tours or welcome sessions during open houses, recruitment events, or special functions.

Team Collaboration:

• Communicate key information to departments and contribute to overall front-office efficiency.
• Provide support to other departments when needed.
• Keep the building calendar up to date with all activities that impact engagement.

• Previous customer service or front desk experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient in using email, phone systems, and basic office software.
• Friendly, dependable, and team-oriented attitude.

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